Need help from the 7x team? Support tickets are the fastest way to reach us — every ticket is tracked so nothing gets lost.

Step 1: Open a Ticket

1. Log in to the Client Area at https://my.se7enx.com/.
2. Go to Support → Open New Ticket (or click Open Ticket on the dashboard).
3. Choose the department that best matches your issue — for example Technical Support, Billing, or Sales.

Step 2: Describe Your Issue

1. Give your ticket a clear subject line, e.g. “Website showing error 500” rather than “Help”.
2. Select the related service/domain if asked.
3. In the message, include:
   • What you were trying to do and what happened instead
   • Any exact error messages or screenshots
   • The domain or hosting account affected
   • Steps you have already tried
4. Choose a priority level honestly — “Critical” is for outages, not general questions.
5. Click Submit.

Step 3: Track Replies

You will receive an email each time our team replies. You can also view and respond to the ticket any time under Support → Tickets in the Client Area. Please keep the conversation in one ticket rather than opening duplicates — it keeps responses faster.